SHIPPING POLICY

Q: HOW LONG DOES SHIPPING TAKE?

DELIVERY TAKES 7–10 DAYS AFTER PAYMENT CONFIRMATION . DUE TO HIGH DEMAND, SLIGHT DELAYS MAY OCCASIONALLY OCCUR. ALL SHIPMENTS ARE INSURED AND PROVIDED WITH A TRACKING NUMBER. OUR CUSTOMER SUPPORT IS AVAILABLE 24/7 .

Q: HOW DO RETURNS AND WARRANTY WORK?

YOU HAVE A 14-DAY RETURN PERIOD . THE WATCH MUST BE UNWORN AND IN ITS ORIGINAL PACKAGING. ALL MODELS COME WITH A 12-MONTH WARRANTY AGAINST MANUFACTURING DEFECTS , AND OUR SUPPORT TEAM IS AVAILABLE TO ASSIST YOU WITH ANY SERVICE REQUEST.

Empire Club LLC
20 Hudson Yards, New York, NY 10001, United States
support@empireclubcs.com | www.empireclubus.com

Empire Club fulfills orders through international logistics partners. Orders may ship from the United States, Germany, France, or Asia (including China), depending on availability and fulfillment routing.

Processing & Transit

Orders are typically processed within 1–5 business days. Estimated delivery time is 7–25 business days depending on destination, carrier, and customs routing.

Tracking

Tracking numbers are issued once the order leaves the warehouse. Some international shipments may display limited tracking updates during early transit stages.

Customs, Delays & Delivery Issues

Customs clearance, inspections, carrier delays, incorrect address information, and force majeure events are outside our control and do not constitute grounds for an automatic refund or chargeback.

If you experience a delivery issue, you must submit a request through our Dispute Center before contacting any bank or payment processor:

https://disputecenterhub.com/p/empireclubus

Our team resolves the majority of shipping-related issues through this process.

Last Updated: January 13, 2026

FAQ

HOW IS THE QUALITY OF OUR WATCHES?

OUR WATCHES ARE MADE FROM PREMIUM MATERIALS, INCLUDING ROBUST STAINLESS STEEL, REINFORCED MINERAL OR SAPPHIRE GLASS, AND PRECISE QUARTZ MOVEMENTS.

EACH MODEL GOES THROUGH INDIVIDUAL QUALITY CONTROL TO ENSURE DURABILITY, ACCURACY, AND A HIGH-QUALITY FINISH.

HOW LONG DOES SHIPPING TAKE?

DELIVERY TAKES 7–10 DAYS AFTER PAYMENT CONFIRMATION.

DUE TO HIGH DEMAND, SLIGHT DELAYS MAY OCCASIONALLY OCCUR.

ALL SHIPMENTS ARE INSURED AND PROVIDED WITH A TRACKING NUMBER.

OUR CUSTOMER SUPPORT IS AVAILABLE 24/7.

WHICH PAYMENT METHODS ARE AVAILABLE, AND IS PAYMENT SECURE?

YOU CAN PAY BY CREDIT CARD, PAYPAL, OR OTHER PAYMENT METHODS AVAILABLE AT CHECKOUT.

ALL PAYMENTS ARE PROCESSED USING MODERN ENCRYPTION TECHNOLOGY AND ARE COMPLETELY SECURE.

HOW DO RETURNS AND WARRANTY WORK?

YOU HAVE A 14-DAY RETURN PERIOD.

THE WATCH MUST BE UNWORN AND IN ITS ORIGINAL PACKAGING.

ALL MODELS COME WITH A 12-MONTH WARRANTY AGAINST MANUFACTURING DEFECTS, AND OUR SUPPORT TEAM IS AVAILABLE TO ASSIST YOU WITH ANY SERVICE REQUEST.