RETURNS & RMA POLICY
Empire Club LLC
20 Hudson Yards, New York, NY 10001, United States
support@empireclubcs.com
All returns must be authorized before any product is sent back.
Return Authorization
To request a return, you must submit a return request through our Dispute Center:
https://disputecenterhub.com/p/empireclubus
Returns sent without approval or without an RMA (Return Merchandise Authorization) may be refused or not refunded.
Return Conditions
Returned items must be in original condition unless otherwise approved. Empire Club will provide return instructions after reviewing your request.
Inspection
All returns are inspected before any refund or replacement is issued.
Last Updated: January 13, 2026
FAQ
HOW IS THE QUALITY OF OUR WATCHES?
OUR WATCHES ARE MADE FROM PREMIUM MATERIALS, INCLUDING ROBUST STAINLESS STEEL, REINFORCED MINERAL OR SAPPHIRE GLASS, AND PRECISE QUARTZ MOVEMENTS.
EACH MODEL GOES THROUGH INDIVIDUAL QUALITY CONTROL TO ENSURE DURABILITY, ACCURACY, AND A HIGH-QUALITY FINISH.
HOW LONG DOES SHIPPING TAKE?
DELIVERY TAKES 7–10 DAYS AFTER PAYMENT CONFIRMATION.
DUE TO HIGH DEMAND, SLIGHT DELAYS MAY OCCASIONALLY OCCUR.
ALL SHIPMENTS ARE INSURED AND PROVIDED WITH A TRACKING NUMBER.
OUR CUSTOMER SUPPORT IS AVAILABLE 24/7.
WHICH PAYMENT METHODS ARE AVAILABLE, AND IS PAYMENT SECURE?
YOU CAN PAY BY CREDIT CARD, PAYPAL, OR OTHER PAYMENT METHODS AVAILABLE AT CHECKOUT.
ALL PAYMENTS ARE PROCESSED USING MODERN ENCRYPTION TECHNOLOGY AND ARE COMPLETELY SECURE.
HOW DO RETURNS AND WARRANTY WORK?
YOU HAVE A 14-DAY RETURN PERIOD.
THE WATCH MUST BE UNWORN AND IN ITS ORIGINAL PACKAGING.
ALL MODELS COME WITH A 12-MONTH WARRANTY AGAINST MANUFACTURING DEFECTS, AND OUR SUPPORT TEAM IS AVAILABLE TO ASSIST YOU WITH ANY SERVICE REQUEST.
