REFUND POLICY
Empire Club LLC
20 Hudson Yards, New York, NY 10001, United States
support@empireclubcs.com | www.empireclubus.com
At Empire Club, we strive to provide high-quality service and stand behind our products. Most customer concerns are resolved quickly when customers contact us and submit the required dispute form. However, strict procedures must be followed as outlined below.
1. Mandatory Dispute Process
Before contacting any bank, card issuer, payment processor, or filing a chargeback, you must complete the dispute form at:
https://disputecenterhub.com/p/empireclubus
Submitting this form starts our internal dispute resolution process. We typically resolve issues in >95% of cases when the form is submitted correctly.
Initiating a chargeback or payment dispute without first submitting the form and contacting support is a breach of contract and may result in denial of refunds and submission of evidence to the issuer and payment networks.
2. Eligibility for Refunds
After submitting the dispute form and contacting support, refunds may be issued under the following conditions:
- Return authorization is approved by Empire Club;
- The item is returned, received, and inspected;
- The return shipment complies with instructions provided by support.
3. International Fulfillment Timing
Because we fulfill internationally (including from Germany, France, and Asia), delivery timelines may vary. Delays caused by customs, inspections, routing, or carriers are not automatic grounds for refunds.
4. Refund Method
Approved refunds will be issued to the original payment method or as store credit at Empire Club’s discretion where permitted by law. Shipping and handling fees may be non-refundable.
5. Contact
Email: support@empireclubcs.com
Last Updated: January 13, 2026
FAQ
HOW IS THE QUALITY OF OUR WATCHES?
OUR WATCHES ARE MADE FROM PREMIUM MATERIALS, INCLUDING ROBUST STAINLESS STEEL, REINFORCED MINERAL OR SAPPHIRE GLASS, AND PRECISE QUARTZ MOVEMENTS.
EACH MODEL GOES THROUGH INDIVIDUAL QUALITY CONTROL TO ENSURE DURABILITY, ACCURACY, AND A HIGH-QUALITY FINISH.
HOW LONG DOES SHIPPING TAKE?
DELIVERY TAKES 7–10 DAYS AFTER PAYMENT CONFIRMATION.
DUE TO HIGH DEMAND, SLIGHT DELAYS MAY OCCASIONALLY OCCUR.
ALL SHIPMENTS ARE INSURED AND PROVIDED WITH A TRACKING NUMBER.
OUR CUSTOMER SUPPORT IS AVAILABLE 24/7.
WHICH PAYMENT METHODS ARE AVAILABLE, AND IS PAYMENT SECURE?
YOU CAN PAY BY CREDIT CARD, PAYPAL, OR OTHER PAYMENT METHODS AVAILABLE AT CHECKOUT.
ALL PAYMENTS ARE PROCESSED USING MODERN ENCRYPTION TECHNOLOGY AND ARE COMPLETELY SECURE.
HOW DO RETURNS AND WARRANTY WORK?
YOU HAVE A 14-DAY RETURN PERIOD.
THE WATCH MUST BE UNWORN AND IN ITS ORIGINAL PACKAGING.
ALL MODELS COME WITH A 12-MONTH WARRANTY AGAINST MANUFACTURING DEFECTS, AND OUR SUPPORT TEAM IS AVAILABLE TO ASSIST YOU WITH ANY SERVICE REQUEST.
