CONTACT
Thank you for visiting Empire Club LLC.
If you need general information, support, or assistance related to a purchase, please use only the channels listed below.
1. General inquiries by email
For general questions regarding:
- Products
- Website navigation
- Store information
- Non-order related inquiries
Please contact us at:
This email channel is for informational inquiries only and does not initiate support cases, returns, refunds, or disputes.
2. Order support & case resolution
For any matter related to:
- Order status
- Shipping or delivery
- Delays
- Returns
- Refunds
- Disputes
- Product issues
You must use exclusively our official case management and dispute resolution platform:
🔗 https://disputecenterhub.com/p/empireclubus
This is the only valid channel for:
- Opening a formal request or case
- Uploading documents, photos, or evidence
- Tracking the status of your request
- Communicating regarding a specific order
Important: Requests submitted by email alone are not considered an official case and do not initiate the review, return, or refund process.
3. Business address
Empire Club LLC
20 Hudson Yards
New York, NY 10001
United States
This address is not a customer service location and is not a return address.
4. Service hours
Monday to Friday: 09:00 – 18:00 (New York time)
Saturday: 10:00 – 16:00
Sunday: Closed
FAQ
HOW IS THE QUALITY OF OUR WATCHES?
OUR WATCHES ARE MADE FROM PREMIUM MATERIALS, INCLUDING ROBUST STAINLESS STEEL, REINFORCED MINERAL OR SAPPHIRE GLASS, AND PRECISE QUARTZ MOVEMENTS.
EACH MODEL GOES THROUGH INDIVIDUAL QUALITY CONTROL TO ENSURE DURABILITY, ACCURACY, AND A HIGH-QUALITY FINISH.
HOW LONG DOES SHIPPING TAKE?
DELIVERY TAKES 7–10 DAYS AFTER PAYMENT CONFIRMATION.
DUE TO HIGH DEMAND, SLIGHT DELAYS MAY OCCASIONALLY OCCUR.
ALL SHIPMENTS ARE INSURED AND PROVIDED WITH A TRACKING NUMBER.
OUR CUSTOMER SUPPORT IS AVAILABLE 24/7.
WHICH PAYMENT METHODS ARE AVAILABLE, AND IS PAYMENT SECURE?
YOU CAN PAY BY CREDIT CARD, PAYPAL, OR OTHER PAYMENT METHODS AVAILABLE AT CHECKOUT.
ALL PAYMENTS ARE PROCESSED USING MODERN ENCRYPTION TECHNOLOGY AND ARE COMPLETELY SECURE.
HOW DO RETURNS AND WARRANTY WORK?
YOU HAVE A 14-DAY RETURN PERIOD.
THE WATCH MUST BE UNWORN AND IN ITS ORIGINAL PACKAGING.
ALL MODELS COME WITH A 12-MONTH WARRANTY AGAINST MANUFACTURING DEFECTS, AND OUR SUPPORT TEAM IS AVAILABLE TO ASSIST YOU WITH ANY SERVICE REQUEST.
