CANCELLATION POLICY
Empire Club LLC
20 Hudson Yards, New York, NY 10001, United States
support@empireclubcs.com | www.empireclubus.com
Orders may be cancelled only before fulfillment begins. Once an order enters processing or has been dispatched to a fulfillment partner, cancellation is no longer guaranteed.
Due to international fulfillment and warehouse automation, most orders cannot be cancelled once processing has started.
Dispute & Cancellation Requests
If you believe a cancellation is required, you must submit a request through our Dispute Center before contacting any bank or payment processor:
https://disputecenterhub.com/p/empireclubus
Our support team reviews cancellation requests submitted through this system and resolves most cases quickly.
Last Updated: January 13, 2026
HAPPY CUSTOMERS & COUNTING
FAQ
ARE EMPIRE CLUB WATCHES TRULY ORIGINAL?
Absolutely. Every Empire Club watch is conceived, designed and produced exclusively under our own brand, from the dial to the case. We do not resell or distribute any third party brand. What you receive is a timepiece that exists nowhere else, built from our own vision, for men who refuse to wear what everyone else is wearing.
IS MY PAYMENT 100% SAFE?
Yes, completely. Our store runs on Shopify Payments with full PCI DSS Level 1 compliance, the highest security standard in the industry. Your card details are never stored on our servers and every transaction is protected by 256-bit SSL encryption, the same technology used by major banks. We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay. Shop with total confidence.
HOW LONG DOES SHIPPING TAKE?
Orders are processed within 1 to 2 business days and standard delivery takes 5 to 8 business days across the US. Due to the high demand for our designs, some orders may occasionally take a little longer to fulfill, but we always work to get your watch to you as fast as possible and always within the stated timeframe. The moment your order ships, you will receive a tracking number by email.
WHAT IS YOUR RETURN POLICY?
We stand behind every watch we make. If for any reason you are not completely satisfied, you have 30 days from the delivery date to return your order. Items must be unworn and in original condition with all packaging included. Simply reach out to us at support@empireclubcs.com and our team will take care of everything. Refunds are issued to your original payment method within 5 to 7 business days of receiving the return.
DO THE WATCHES COME WITH A WARRANTY?
Every Empire Club watch is backed by a 1 year manufacturer's warranty covering any defects in materials or workmanship. If something is not right, we fix it or replace it. For any warranty claim or question, contact us at support@empireclubcs.com. We are here and we respond.
